Module 1 - LGBTQI challenges in times of crises

Fordon Alin Nicolae

Raising Digital Literacy of Professionals to address inequalities and exclusion of LGBTQI community

Learning Objectives

Key Words

Physical health needs

(Physical) Healthcare for  LGBTIQ people:  common challenges

Pandemic related challenges

List of References

Unit 1 - Identification of LGBTQI main physical health needs

Rainbo: Raising Digital Literacy of Professionals to address inequalities and exclusion of LGBTQI community

Mental Health Needs of  LGBTIQ people

(Mental) Healthcare for  LGBTIQ people:  common challenges

(Mental) Healthcare for  LGBTIQ people:  useful resources

Unit 2 - Identification of LGBTQI main mental health needs

Common challenges  and  vulnerabilities

Coming out

Basic principles

Affirmative therapy & counselling

Useful resources

Unit 3 - Individual needs analysis to identify stage of life and problems experienced by LGBTQI

Content

Key concepts

Depathologisation

Gender transition within the  Covid-19 Pandemic: challenges

Guidelines for people transitioning during the pandemic

Covid-19 & gender transition: useful online resources

Unit 4 - Handling pre- and post- (gender transition) operation distress within pandemic context

Mental health and psychosocial challenges

Recommendations

Identity/Sexuality Issues (coming out)

Emotional distress

Stigmatisation, victimisation and discrimination

Rejection

Bullying and Trauma

Substance use

Housing Instability/Homelessness

The Trevor Project is the world's largest suicide prevention and crisis intervention organization for LGBTQI young people. They point out some aspects that exacerbate this tendency, from the decrease of positive social interactions to the worries about the present and future. In this video, Trevor Project give you guidance on how to help someone in crisis!

Suicide

Healthcare disparities

Self-reflection exercise

Self-reflection exercises

Unit 5 - Handling LGBTIQI psychological distress, trauma, depression and suicidal thoughts

What is gender-based violence?

What are the forms of GBV?

Examples of GBV:

Technology-facilitated gender-based violence

Hate speech

How to recognise GBV?

How to tackle/prevent GBV?

The importance of education

Watch the following video from Amnesty International and write a short essay on how GBV is a structural issue. Include at least 2 keywords from this unit.


Watch the following video from Amnesty International

Do your own research on the GBV topic

Unit 6 - Dealing with gender-based violence (including domestic abuse, cyberbullying, hate speech)

Why is the use of online tools useful?

The use of online tools

Interactions between practitioners and people who access services

Activities for online services and suggested tools

The technological advance and the attention span

Benefits of online counselling and services (part I)

Other benefits of online counselling and services (part II)

Other benefits of online counselling and services (part III)

Online Toolkit for professionals

Suggested resources to help you design a meeting

Digital resources to create interactive content

How do you choose the right multimedia/tool that suits best your needs

Add images that are copyright free and relevant to the content

Opt for photographs if you need to work with  technical aspects of a subject

Add some audio to offer more interactive content.

Create animations

Create Interactive PDFs

Create Interactive videos

Unit 1 - Introduction to online tools that can be used to provide remote services

Challenges and drawbacks in online provision of services

Challenges and drawbacks in online provision of services II

Principles in Online Counseling

Ethical Considerations

Unit 2 - Main principles for effective video-conferencing

Tips and steps for engaging sessions

Examples of group and individual exercises

Use of collaborative tools to create content

Reminders for supportive sessions

Ask questions about the experience

Tools to Make Slides Better

Unit 3 - Making an online session interactive / Techniques to keep focus and attention

Introduction

Protocol and netiquette

How to effectively lead virtual sessions- Before the meeting

Unit 4 - Online etiquette and ethics before, during and after online sessions

List of Contents

The importance of trust

How to deal with a client’s coming out

The importance of affirmative care

Affirmative services to LGBTQI+ individuals

Creating an environment of trust  for LGBTQI+ people

Gender Pronouns

Activity 1

Activity 2: What would you suggest?

Dealing with personal biases

Self-reflection task

Assessment

Unit 5 - Building a relationship of trust between service providers and LGBTQI beneficiaries

What is a safe space?

CREATING A SAFE SPACE IN COUNSELLING

Ways to Create an Affirming Space for LGBTQIA+ Clients

What is "online safety"?

Staying safe vs Creating safe space

Unit 6 - Setting a safe environment for LGBTQI beneficiaries when on remote councelling

Section 1: Emotional Management at Work

Emotional management at work

Activity 1: My daily emotions log

Section 2: Building Resilience / Managing your work related stress

Building Resilience / Managing your work related stress

Section 3: Burnout: The new pandemic

Burnout: The new pandemic

Section 4: Preventing Burnout

Preventing burnout

Setting professional and personal boundaries

Work - life balance

Self-reflection

Activity 3: Self-reflection task

Supervision

Self-care

Activity 4: Case scenarios

Case scenarios (Check our suggestions for each scenario in the next slide)

Case scenarios (suggestions)

The need for structural change

Self-Assessment Questionnaire

Unit 7 - Emotional management and resilience against burn out

Section 1: Increased visibility

Before we begin

Increased visibility: Why is it so important?

How to increase visibility as a professional within LGBTQI Community

The importance of online sessions

Google as an important tool

Section 2: Suggestions for creating LBGTQI - related content on digital platforms

Suggestions for creating LBGTQI - related content on digital platforms

Pride Month

Activity 1: Creating your digital presence

Activity 2: The case of Mary

What to avoid when you promote your work to LGBTQI clients

The provider as an advocate

Unit 8 - Increasing visibility as a professional within LGBTQI community

Identification of good practises  at national level

Identification of good practises  at EU level

GAP Analysis

Questionnaire

Unit 1 - Identification of good practices at national, regional and EU level (examples of EU projects, strategies, policies adopted by institutions, organizations or authorities)

Activity Number:…

LGBTQI Workplace  Role Models programme

LGBTQI Role Models

Malta: Role model country

Unit 2 - Becoming a role model of positive change

LGBTQI Stereotypes

The Importance of Diverse Representation

Exclusion from within

Medical students’ awareness of LGBTQI patients health issues

Unit 3 - Designing pro-LGBTQI awareness-raising campaigns/lectures

International supporting networks

Supporting networks from…  United Kingdom

Supporting networks from Greece

Supporting networks from…  Luxembourg

Supporting networks from…  Portugal

Supporting networks from…  Romania

Supporting networks from…  Netherlands

Rainbow Europe

Helplines

All that we share activity

Unit 4 - Building networks of protection and self-expression

Unit 5 - Transforming Internet into a safe space for LGBTQI

LGBTQI Allies Network

An EU-wide LGBTQI intergroup

An Erasmus+ project:  Collaboration and teamwork example

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## Project name: YOUth in ACTivism: The Camp

Sources: 
* https://lafalla.cassero.it/youth-in-activism-the-camp-2
* https://www.facebook.com/watch/?v=236747401945496
https://erasmus-plus.ec.europa.eu/projects/search/details/2020-3-NL02-KA105-003268



Unit 6 - Building partnerships with expert groups at regional and EU level

List of contents

NHS Services for LGBTQI

The story of Age UK's LGBTQI section

An Erasmus+ Project: Exchanging  approaches while exploring LGBTQI

Unit 7 - Existing forums to exchange practices at regional and EU level

Section 1: Peer Training

What is peer training?

More details on peer training

Why is peer training in LGBTQI issues needed?

Activity 1: Self-reflect task

Some tips for you

Section 2: Training colleagues on how to address LGBTQI clients with sensitivity

Online Education Module